Refund Policy

Last updated on May 6th, 2025

At 711proxy, we do our best to provide consistent and sustainable service to our clients. Please read this document carefully before starting to use the service (as described in the Privacy Agreement and Terms of Service), as it sets forth the policies regarding dispute resolution and refund issues that may arise as a result of using 711proxy.

Refund Policy:

Since the services provided by 711proxy are intangible and non-revocable, the quality of the services offered complies with the conditions stipulated in the Service Level Agreement (SLA).

For residential proxies, unlimited proxies, SOCKS5 proxies and dedicated static residential proxies products, we do not offer any refunds after the order is placed or the proxies are used.

Regarding the location of static residential proxies: Due to differences in the databases used by various IP detection platforms, the same IP may show different geographic locations across different testing tools. We recommend cross-verifying with at least 3 authoritative databases and prioritizing actual business usability over single geographic identifiers. (Note: Mainstream IP databases have update cycles of 7-30 days, with inherent delays.)

Every described utility-case on www.711proxy.com works at top performance. Yet even then we encourage our customers to ensure that our proxies are compatible with their specific requirements. Once the payment process has been completed, we will not support refunds for any paid services that are not product features, including but not limited to the following situations:

・The data provided by the customer during the registration process is incomplete or inconsistent.

・The customer's account has been blocked or suspended due to illegal activities.

・Violation of the customer's obligations regarding the acceptable use of the system or services (as defined in the Terms of Use).

・The quality of the services provided complies with the conditions stipulated in the Service Level Agreement (SLA).

・The purchased proxies usage time limit has expired.

・Connection quality and speed are subject to third-party limitations beyond the control of 711Proxy. 711Proxy does not guarantee any quality measurements of the internet connection provided by third-party internet service providers. You hereby agree that any issues related to connection speed parameters are non-refundable.

・Rejection of client software. As long as the customer can access and/or use the system through third-party and/or proprietary software (client software), 711Proxy is not responsible for the compatibility of customer software with the system.

Dispute Resolution:

711Proxy team will answer all of your questions, deliver precise and reliable information in order to support your agency or personal use-case, we value our customer-relationships the most. Satisfaction guaranteed. We are certain of our product since each and every proxy is tested multiple times before being delivered to the customer. If you are having technical difficulties please contact our support department for quick resolution via email: support@711proxy.com before claiming a refund as we will be happy to solve any problems.

Please note that, for security reasons, we record customer support conversations with our clients.